I just received my hearing aids a week ago and one of them stopped working. I call Alon and he said could I come in and see him in an hour. We went right away and he checked out the hearing aid and found I had a dead speaker. He replaced the speaker for me right there and we were on our way. Before I even purchased them I called him a few time for information and he always took time to explain everything. From start to finish I have been very impressed with his service and also his prices.