When I first met Alon it was because I had a broken hearing aid. He saw me right away and was very concerned about my hearing and he scheduled a hearing test the next day,which was very thorough, and explained what he was doing every step of the way. Hearing aids were ordered and custom fitted within a few days. Then to make sure that I was satisfied with my new hearing aids I was shown how to put them on, how to clean them and info about batteries. I did have a learning curve putting my hearing aids in but whenever I unexpectedly dropped in for help, Alon took lots of time to demonstrate again and again for excellent service, no nonsense good information and above all caring about you. Keswick Hearing Centre is where you should go. Thanks.